Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

Orders placed on weekends or holidays will begin processing on the next business day. During peak seasons or promotional events, processing times may be slightly extended. We appreciate your patience.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your order weight, dimensions, and destination. The exact cost will be displayed before you complete your purchase.

Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by weather, carrier disruptions, or other unforeseen circumstances are beyond our control.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package directly through the carrier's website. If you do not receive tracking information within 5 business days of placing your order, please contact us at service@pawhave.com.

Shipping Destinations

Pawhave currently ships within the 48 contiguous United States. We also ship to Alaska and Hawaii; however, additional shipping fees will apply and delivery times may be longer.

We do not ship internationally at this time. If you use a forwarding service to have your order shipped outside the United States, Pawhave is not responsible for the package once it leaves our facility. Any forwarding arrangements, customs fees, or international delivery issues are the responsibility of the customer.

Undeliverable & Refused Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal upon delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

If you refuse a package without prior authorization, the original shipping cost will not be refunded.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier first to file a claim. Pawhave is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

If your package arrives damaged, please contact us within 7 days of delivery at service@pawhave.com with photos of the damage and your order number. We will work with you to resolve the issue, which may include a replacement or store credit, in accordance with our Warranty Policy.

Incorrect Shipping Address

Please double-check your shipping address before completing checkout. If you need to change your address after placing an order, contact us immediately at service@pawhave.com. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

If an order is shipped to an incorrect address provided by the customer, Pawhave is not responsible for the lost package. Reshipment will require an additional shipping fee.

Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to:

• Severe weather conditions

• Carrier operational disruptions

• High-volume holiday periods

• Incorrect or incomplete shipping information

Pawhave is not liable for delays caused by these factors. We will, however, communicate proactively if we become aware of a significant delay affecting your order.

Contact Us

If you have any questions about our shipping policy or your order, please reach out to us:

Email: service@pawhave.com

We typically respond within 1–2 business days.

Last updated: 9/11/26