Contact information
Contact Us
We're here to help. Whether you have a question about your order, need warranty support, or just want to say hi—we'd love to hear from you.
Customer Support
Email: service@pawhave.com
We typically respond within 1–2 business days. For faster service, please include your order number in the subject line.
Warranty Claims
To start a warranty claim, please email service@pawhave.com with:
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Your order confirmation or order number
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A photo of the issue (for chew damage or flattening claims, please include a photo with a ruler showing the current thickness)
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Your current shipping address (if it has changed since your order)
For full details, please refer to our Warranty Policy.
Returns & Exchanges
If you'd like to return or exchange an item, please contact us at service@pawhave.com before shipping anything back. Include your order number and the reason for your return. Our team will guide you through the process.
For full details, please refer to our Return Policy.
Shipping Questions
If you have questions about shipping rates, delivery times, or tracking, please check our Shipping Policy first. If you still need help, email us at service@pawhave.com with your order number.
Business Inquiries
For wholesale, partnership, or press inquiries, please email service@pawhave.com with the subject line "Business Inquiry."
Mailing Address
Pawhave
MORENAN INC.
1204 Widefield Dr, Colorado Springs, CO 80911
United States
Response Time
We aim to respond to all inquiries within 1–2 business days. During peak seasons or holidays, responses may take slightly longer. We appreciate your patience.